We had to buy a new Windows installer program because our old faithful one (13 years old) aborted on Windows Vista. We now have CDs ready to go with the new installer and fixes for Office 2007. All of the installer problems described in this document occur when using our "old" installer. We have retained the old installer files on our new CDs because the one we bought for the Vista problem does not run on Windows 3.1.
This is the list of problems with which we are familiar. You can scan down the page, or click on the title that looks like the problem you are having.
Starting Dot in HWT Manuscript Outlines #5 in Wrong Place
Installer Problem on Windows Vista
Microsoft Office 2007, Problems with Cursive Text
Windows 2000 or Windows XP - Error Message About AUTOEXEC.NT
Programs That Do not Correctly Paste Cursive Text
Windows XP - Installer Does Nothing
Microsoft Word AutoFormatting Problems
Microsoft Word - i Gets Changed to I
Microsoft Word - The First Letter of Every Line Gets Capitalized
Microsoft Word - Can't Get Rules To Extend to the End of the Line
Microsoft Word 2000 and HP Deskjet 952c
Microsoft Works 4.0 and 4.5 Are Missing Some EFI fonts
Microsoft Works 6.0 - Undo Linkletter Does Not Work
WordPerfect - Some of the Linked Cursive Text is Gibberish
WordPerfect - Manuscript Fonts Get Changed to Default Font
WordPerfect - Bold Fonts Get Changed
WordPerfect 8 Cursive Text Sometimes Becomes Gibberish When Linked
Cursive Fonts and Phonetics Phont in WordPerfect 9, 10 and 11.
Cursive Text Does Not Work With WordPerfect 5 or 6.0
WordPad Doesn't Display or Print Some Sizes
Fonts Don't Show Up in Your Word Processor
Printer Error or PostScript Error
If you have a CD dated earlier than October 2007, the starting dot on the number 5 in the HWT Manuscript Outlines, Outlines Rules, and Outlines 3 Rules fonts is in the incorrect place. Oops. If it bugs you, please email us with your school name or home address for a free download link to give you the corrected fonts. Please follow the instructions in the ReadMe.txt in the download - you will have to remove the incorrect fonts using the Fonts Control Panel before installing the new ones. *Many Thanks* to OT Vera Johnson for reporting this bug to us.
If you have a CD earlier than 2007, the Windows installers typically abort with a Shadow error message when run on Windows Vista. There is a workaround available on the CD if your CD is dated September 2004 or later. See the paragraph about SW.EXE in the file W_RAWFONTS.TXT in the Windows\Rawfonts folder for instructions.
If you have an older CD (one without the RawFonts folder), email us and we will email SW.EXE and the instructions to you.
We have fixes on our 2007 CD for all but the problem 4 issue in Publisher. If you have an older CD and plan to use any of our cursive fonts with Office 2007, you'll want to upgrade to the newest CD. If you find any new problems, please call us (1-800-806-2155).
Word 2007:
There is a minor problem - you can only link about a one page
document (like a letter, with many words, not just a short spelling
list, at 48 point).
Publisher 2007:
1. The last letter in your document is chopped off.
2. If you try to unlink or relink your already linked cursive
text, you will get an error message and the program terminates
without relink or unlinking.
3. One some displays, the linked text does not display correctly at some sizes, but it prints correctly.
4. When you relink or unlink text, Publisher substitutes incorrect
characters for three of our ligation characters (joins between
letters). There is nothing we can do about this, and there is
no workaround. The problem is introduced when you paste the text
into the document after the first link. We have filed a problem
report with Microsoft.
Did you get the following message after you double-clicked install.exe?
16-bit MS-DOS Subsystem
path to the program you are trying to run
C:\WINNT\system32\autoexec.nt The system file is not suitable
for running MS-DOS and Microsoft Windows applications. Choose
'Close' to terminate the application.
Or did you get a similar error message when you were running Linkletter?
This is a known Microsoft problem, and it is documented on the Microsoft support web site. The probable cause is that your AUTOEXEC.NT file is missing or damaged.
We have a work-around. We put a copy of AUTOEXEC.NT on our CDs, beginning in January of 2005. For information about copying AUTOEXEC.NT from our CD to your computer, see the file Windows\RawFonts\W_RAW_FONTS.TXT.
If you do not have AUTOEXEC.NT on our CD, there should be a
copy in the Windows\Repair folder on your hard drive. But it needs
to be in the Windows\System32 folder. To get it in the System32
folder:
1. Open My Computer, and size it so that you can see an empty
area on the Desktop.
2. Double-click the local disk C:.
3. Scroll down to the Windows folder, and double-click it.
4. Double-click the Repair folder.
5. Single-click AUTOEXEC.NT, hold the Ctrl key, and drag a copy
of AUTOEXEC.NT to your Desktop.
6. In My Computer, click the Back button to get to the Windows
folder.
7. Scroll down in the Windows folder until you see the System32
folder.
8. On your Desktop, single-click AUTOEXEC.NT, and drag it to your
System32 folder.
If you get a message that your are trying to look in a system
folder or a hidden folder, click whatever choice there is to be
able to view it.
Some programs do not correctly display or print Cursive text when you paste it back into the application after running Linkletter. These are the programs that we know do not work correctly:
Open Office 2.0 Writer. All the text gets pasted back as "boxes." They have reproduced the problem. We have no timeframe for a resolution. Open Office 1.1.5 works fine.
Corel Word Perfect 9, 10, and 11. A few of the linked letters are dropped. See Cursive Fonts and Phonetics Phont in WordPerfect 9, 10 and 11 on this web page.
Microsoft Publisher 2003. You cannot relink or unlink cursive text. We have a fix for this problem on our 2007 CDs. Call or email us.
Quark Express 6.5. One of the linked letters gets changed to Y. The affected letter is different depending on which font you are using. For example, in ZB Cursive, it is the letter "u." We have reproduced the problem, but we do not have any way to fix it. Quark Express 7.2 does not have this problem.
The Windows installer (install.exe) is supposed to copy itself from the CD to your hard drive, and then run itself. A few users have had problems with the installer aborting (General Protection Fault) before it runs. All of these problems have occured outside the United States - is there something different about the international version of Windows?
We have an alternate installer (SW.EXE) that seems to avoid these problems. We can email you this installer and tell you how to use it. We have also included this installer on the CDs beginning in September 2004. See the file W_RAW_FONTS.TXT in the WINDOWS Raw Fonts folder on the CD for information about how to use SW.EXE, and how to install individual fonts.
Contact us if you are having this problem, so we can figure out the best way to get your fonts installed.
You have double-clicked install.exe on the CD or a floppy disk. Nothing happens! Try dragging the font family to the desktop and double-click the install.exe that you have just copied.
To "drag" the font family:
- On the CD, double-click Windows. Scroll to the font family that
you want to install (such as DN or GDI). Click the folder name,
and drag it to the desktop.
- If using a floppy disk, first create a folder on your desktop,
with the name of the font family (such as DN or GDI). Select all
of the files on your EFI floppy disk (there should be four). Drag
the four files into the folder you just created.
There are other workarounds available if you have a CD dated September 2004 or later. See the file W_RAW_FONTS.TXT in the WINDOWS Raw Fonts folder on the CD for information. If it still doesn't work, call us. 1-800-806-2155.
Starting with Word 97, Microsoft introduced a feature called AutoFormat, which automatically changes some of what you type. Unfortunately, this feature causes problems, particularly with our ruled fonts.
If you get underlines instead of blank rules, some words become italic (even though you didn't type them in italic), or words unexpectedly end up bold, you have been done in by this feature.
Because of the problems with blank rules, we added another way to make blank rules starting in August 2003. If you have one of our newer CDs, we suggest that you use the bar character (|, shift backslash, above the Enter or return key on your keyboard) instead of the underscore character (shift minus) for blank rules.
To turn off AutoFormat:
1. On the Format menu, click AutoFormat.
2. Click Options.
3. Click the AutoFormat As You Type tab, and uncheck *Bold*
and _italic_ with real formatting and Symbol characters (--) with
symbols (-).
4. Click the AutoFormat tab, and uncheck *Bold* and _italic_
with real formatting and Symbol characters (--) with symbols (-).
5. Click OK, close Word, and reopen Word.
If you are still having problems, open Word Help, and read topics dealing with AutoFormat. Or call us. 1-800-806-2155
Every time that you try to type the single letter i, it gets changed to a capital I. You've encountered the Microsoft Word AutoCorrect feature.
To turn it off:
1. On the Format menu, click AutoFormat.
2. Click Options.
3. Click the AutoCorrect tab, and scroll down the left column
until you find i (which is replaced by I).
4. Click the i, and click Delete.
You've encountered another Microsoft Word AutoCorrect feature.
To turn it off:
1. On the Format menu, click AutoFormat.
2. Click Options.
3. Click the AutoCorrect tab.
4. Unckeck Capilalize first letter of sentences.
In pre-march 2003 versions, you can onlly extend the line when you are using a font "with Rules," such as DN Manuscript Arrows Rules or ZB Manuscript Outlines Rules. Delete the space after the last word in the line, hold the shift key, and type the underscore character (on the same key as the minus). In March 2003, we added the vertical bar character to al fonts as a blank rule holder to avoid this problem.
Two customers have reported that their computer freezes when trying to print any of our DN fonts using an HP Deskjet 952c. One was running Windows ME, the other Windows 98.
The good news about this printer is it works fine if you use WordPad instead of Microsoft Word 2000 (Start button, Programs, Accessories).
Even better news is that deleting the font BD Denver eliminated the problem with Microsoft Word for both users.
Microsoft acknowledges a bug with some of our fonts. The following EFI fonts do not show up in the Fonts menu:
DN Cursive
DN Manuscript
HB Cursive
HB Manuscript
McD Cursive
McD Manuscript
Microsoft does not have a solution, but have provided this
workaround.
1. Open Works
2. Click the "Format" menu, then click "Font and
Style"
3. In the Format Font and Style dialog box, type the name of the
missing font and enter the size you want (we suggest using at
least 24 point as the size).
4. Click OK.
And neither does running Linkletter a second time on the document. As of December 2001, we have a fix for this problem. Call or email us to get the correction.
All versions of WordPerfect have problems with our fonts. Most of the problems occur with cursive fonts.
When you paste the linked cursive text back into WordPerfect 7 or higher, some of it is OK, some is gibberish. The problem is that WordPerfect is interpreting some of the connectors as control characters. Just select all of the text and change it to the desired font and size.
If you have both Manuscript and Cursive fonts in a document, the Manuscript text might get changed to the default font when you run Linkletter or UndoLinkletter. The solution is to not run any manuscript text through LinkLetter, or to change it back to what you really want after running LinkLetter.
WordPerfect doesn't keep the Bold font name when you run LinkLetter or Undo LinkLetter. It links and unlinks the letters correctly, but changes the font name, and makes the text bold. That is, DN Cursive Bold becomes DN Cursive, and the style of the font is changed to Bold. This problem occurs with all of our Bold fonts. It seems than WordPerfect can't handle having Bold as part of the font name.
WordPerfect 7 and a Canon printer has problems similar to WordPad in Windows 95. There are size ranges that cause breaks between letters when using ruled fonts. For example, DN Cursive Arrows Rules at 30 point on our PC is OK, it's bad between 34 and 42, and OK at 44 and higher.
There is a problem with WordPerfect 8 and some of our cursive fonts. The text is gibberish when pasted back after Linkletter. Even though the font named in the font window is the correct one, WordPerfect is actually displaying the text in the default font. The solution is to highlight the text and reselect the font and size.
These version of WordPerfect do special handling with the characters that we have in character positions 0152, 0168, and 0180. The characters in these positions are not the same in all of our fonts.
The cursive characters that have problems are:
DN, NP and VP - v and s
GDI - some letter e
HB - x and w
McD, OZ, PM, PT, ZB - v, x, and w
SSD - Y and J
The Phonetics Phont has even more characters that are problems.
You'll have to look at the PHONETICS.PDF in the SPECIAL.TY folder
on the CD to see what these characters are supposed to be.
0136
0152
0168
0175
0180
0181
0184
0218
Unfortunately, these letters disappear when the cursive text is linked or when you type the alt code for the Phonetics Phont. We told Corel about the problem with WordPerfect 9 in October 2001, and WordPerfect 11 still has the same problem. At this time, you should not use WordPerfect 9, 10, and 11 if you are going to be using cursive text or the Phonetics Phont. If you created your documents using WordPerfect 8, use that version instead.
WordPerfect 5 does not correctly handle RTF format, which is what LinkLetter and UndoLinkletter copy to the clipboard. Try using another word processor. Microsoft Write on Windows 3.1 can handle simple documents, as can WordPad on Windows 95 and higher.
WordPad is the simple word processor that ships with Windows 95, Windows 98, Windows NT, Windows 2000, and WIndows ME. The Windows 95 version has problems with all of our ruled fonts on InkJet printers. The fonts will work fine for some size ranges, and be bad at other sizes. For example, DN Manuscript with Rules on our PC is OK at less than 28 point, does not work correctly at 28 point through 40 point, and is OK above 40 point.
There are two variations to the problem:
1. As you type, each letter goes on a separate line, like you
are typing Enter after each letter. Documents that look like this
will NOT print correctly.
2. Some of the letters on each line disappear as you type them. They are really there, and will print correctly. If you use Print Preview to look at the document, everything will show up OK.
If you have variation 1, try other sizes until you get one
that works. For those who are having variation 2 problems, try
typing in the corresponding non-ruled font (for example, using
Manuscript Outlines) so you can see what you are typing, and change
to the ruled font to print (Manuscript Outlines Rules).
If you install an EFI Teacher Pack family and the fonts don't show up in your word processor, there could be several reasons:
When using Windows 2000, you must restart the computer after installing the fonts.
Your word processor was open when you installed the fonts. Close and reopen your word processor, and all the new fonts should now be available.
You have "too many" fonts installed on your computer. On the PC, 1000 fonts is definitely too many. But problems can start to occur with about 700 or so. The limit is a function of the length of all of the font names, and probably a few other factors. The solution is to delete some of the fonts that you no longer use.
You are using Works 4.5 or Word 6.0 (not 6.0a or 6.0c). There are known problems in these two products, and the bugs affect the following fonts : DN Cursive, DN Manuscript, HB Cursive, HB Manuscript, McD Cursive, and McD Manuscript. The workaround is the same for both problems. See the Works problem described elsewhere on this page.
This typically happens on an inkjet printer when you are trying
to print a document that has a lot of fonts. The printer doesn't
have enough memory to contain all the fonts. You can either reduce
the number of different fonts that you are using, or try printing
fewer pages at a time.